SHOPPING INFORMATION

Do you ship within the UAE?

Yes, we currently deliver across all Emirates within the UAE. International shipping may be introduced at a later stage.

Are delivery charges applied to my order?

Delivery charges, if applicable, will be calculated and displayed at checkout before payment is completed.

How long will delivery take?

Orders are typically delivered within 2–5 working days across the UAE, depending on location and courier availability.

What happens after I place an order?

Once your order is confirmed, you’ll receive an email with order details. Our team will carefully prepare your jewelry and arrange shipment. You’ll be notified once your order is dispatched.

Will I receive an invoice?

Yes, an electronic invoice will be sent to your registered email address once your order is confirmed.

PAYMENT INFORMATION

What payment methods do you accept?

We accept major credit and debit cards, as well as supported online wallets such as Apple Pay and Google Pay.

When is payment deducted from my account?

Payment is securely processed and deducted immediately once your order is successfully placed.

Is my payment information secure?

Absolutely. All transactions are processed through a secure, encrypted payment gateway to ensure your data is protected.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the item, and our team will assist you promptly.

Can I change or cancel my order?

Orders can only be modified or cancelled before dispatch. Please contact us as soon as possible for assistance.